A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2025 - 17:43 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 16:27 UTC
Identified
Timeout issue has been indentified
Posted Oct 30, 2025 - 16:26 UTC
Investigating
Partial Disruption of Deposit Address Creation
We are currently investigating an issue causing intermittent failures with the "Create Deposit Address" service. Some users may experience errors or delays when attempting to generate a new address.
Our engineering team is actively working to identify the root cause and restore full functionality as a top priority. We apologize for the disruption and will provide an update as soon as more information is available.
Posted Oct 30, 2025 - 15:42 UTC
This incident affected: Whitelist - WebSocket API (Create Deposit Address - WebSocket API).